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House Rules · 002smashpoint
House rules
A short list that keeps the courts in good shape and games running on time.
1
Before you play
Arrive 10 minutes before your slot so play can start on time.
Check in at the desk with your booking reference.
Court time includes warm-up and pack-down — please finish promptly so the next group can start.
2
Footwear & equipment
Suitable non-marking court shoes are required. Dark soles leave marks on the playing surface.
Report any damaged net, post or surface to staff rather than attempting a repair.
3
Court etiquette
Keep to your booked court. If you want to move, check with the desk first.
Retrieve stray balls from neighbouring courts only once their point has finished.
Keep music and noise at a level that does not carry to the next court.
4
Safety & conduct
No food on the courts. Water in a sealed bottle is fine.
Under-16s must be accompanied by an adult at all times.
Aggressive or abusive behaviour towards players, staff or officials ends the session immediately with no refund.
Play at your own risk. Tell staff about any injury or medical condition before you start.
5
Payment & cancellations
A court is only held once your payment has been confirmed — until then, whoever pays first gets the slot.
Send your payment screenshot within 15 minutes of booking, or the slot is released automatically.
You can cancel an unpaid booking yourself at any time from My Bookings, at no charge.
Repeated no-shows may affect future booking privileges.
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